Legal

Privacy Policy

Effective date: April 29, 2026

This policy explains how Stem Nova Direct handles personal information across this website and portal. Use of the platform is also governed by our Terms of Service.

1. Information We Collect

We may collect contact details, account credentials, appointment and transaction data, communications, and other information you provide through forms, portal interactions, or support requests.

2. Health Information and Sensitive Data

When you submit medical or treatment-related information, we process it only for care coordination, service delivery, compliance, and operational needs as permitted by applicable law and your authorizations.

3. How We Use Information

We use collected data to provide services, process payments, manage appointments, communicate updates, improve platform performance, detect fraud, and satisfy legal obligations.

4. Payment Processing

Payments are processed through third-party providers. We do not store full card numbers in our systems. Transaction metadata may be retained for accounting, refund processing, reconciliation, and compliance.

5. Sharing and Disclosure

We may share information with healthcare providers, service partners, payment processors, and technical vendors who support platform operations, subject to contractual and legal safeguards.

6. Data Security

We use administrative, technical, and organizational safeguards intended to protect information from unauthorized access, disclosure, alteration, or destruction.

7. Retention

We retain information for as long as needed for service delivery, accounting, legal compliance, dispute resolution, and enforcement of agreements.

8. Your Choices

You may request updates or corrections to certain personal information and may contact us regarding communication preferences and data questions.

9. Policy Updates

This policy may be updated from time to time. We will post changes on this page with an updated effective date.

10. Contact

For privacy questions or requests, email privacy@stemnovadirect.com or support@stemnovadirect.com.